Refund Policy
I want you to be happy with your purchase. However, due to the personal and handmade nature of my artwork, I do not accept returns or offer refunds unless the artwork arrives damaged.
Damaged Artwork
If your artwork arrives damaged, please contact me within 7 days of delivery and provide photographs of the damage and packaging.
I will review the issue and, where appropriate, arrange a replacement or refund.
Cancellations
If you need to cancel an order, please contact me as soon as possible. Once an artwork has been shipped, the order cannot be cancelled.
Contact
If you have any questions about this Refund Policy or your order, please contact me via email at admin@jemimaspence.com
Thank you for supporting my artwork.
Privacy Policy
This Privacy Policy explains how your personal information is collected and used when you visit or make a purchase from this website.
Information I Collect
When you place an order or contact me, I may collect information such as your name, email address, billing/delivery address, and payment details.
I only collect information that is necessary to process your order, provide my services, and communicate with you.
How I Use Your Information
Your information may be used to:
- Process and deliver your orders.
- Contact you about your order or enquiry.
- Provide customer support.
- Meet any legal or accounting requirements.
Payment Information
Payments are processed securely through the payment provider available at checkout. I do not store your full payment card details.
Sharing Your Information
I do not sell or rent your personal information.
Cookies
This website may use cookies to help it function properly and improve your browsing experience. You can adjust your cookie settings through your web browser.
Your Rights
You have rights regarding the personal information I hold about you. If you would like to ask what information I have, request a correction, or ask for your information to be deleted, please contact me.